Shipping & Freight Policy

Shipping Options and Availability

Shipping options are assigned to individual products based on their size, weight, packaging requirements, fulfillment source, and approved method of transportation.

Depending on the order, available options may include parcel shipping, LTL freight, Ready-to-Ride Delivery, or another approved fulfillment method displayed during checkout.

Scooter Ave may contact the purchaser when additional information is needed to confirm the correct shipping method, delivery location, or access requirements.

Parcel Shipping

Parcel shipping is available for eligible products that can be safely shipped through UPS, USPS, or another approved parcel carrier.

Shipping charges are calculated during checkout based on the delivery address, package weight, package dimensions, and available carrier services.

Only products approved for parcel shipping will receive parcel shipping options. Tracking information will be provided when it becomes available.

Products fulfilled directly by a supplier or distributor may be shipped separately from products fulfilled by Scooter Ave and may have separate tracking information or delivery dates.

LTL Freight Shipping

Certain scooters, motorcycles, e-bikes, electric vehicles, and other oversized products may qualify for less-than-truckload, or LTL, freight shipping.

Products shipped by LTL freight are generally boxed, crated, or secured to a pallet. Freight eligibility is determined for each individual product and cannot be assumed based only on the product category.

Freight pricing and service availability may depend on whether the delivery location is residential or commercial and whether services such as a liftgate, delivery appointment, or limited-access delivery are required.

Unless another service is specifically included, freight delivery is generally curbside. Freight carriers are not normally responsible for assembly, uncrating, moving the product indoors, or disposing of the pallet, crate, or packaging.

Ready-to-Ride Delivery

Eligible vehicles may qualify for Scooter Ave Ready-to-Ride Delivery. This service allows an approved vehicle to be delivered assembled and prepared instead of being shipped inside its original crate or pallet.

Availability and pricing are calculated from the customer’s delivery address. Ready-to-Ride Delivery is available only for specifically approved products and service areas.

A delivery appointment and signed handoff are required. The purchaser or an approved recipient must be available at the confirmed location and delivery time.

Ownership paperwork may accompany the delivery when applicable. DMV title or registration processing is not automatically included unless it has been separately requested and approved.

Mixed Orders and Separate Shipments

Orders containing more than one type of product may be fulfilled in more than one way.

When a vehicle is purchased with a compatible Scooter Ave-owned accessory or merchandise item, the additional item may be packaged with the vehicle and transported through Ready-to-Ride Delivery or LTL Freight when it is safe and practical to do so.

Products fulfilled directly by a supplier or distributor will ship separately and may arrive on a different date. Some Scooter Ave-owned products may also require separate packaging because of size, safety, insurance, carrier, or packaging requirements.

Customers may receive separate tracking numbers, shipment notices, or delivery appointments for different portions of the same order. Separate fulfillment does not necessarily mean that an item is missing.

Processing and Delivery Timing

Most in-stock parcel orders are normally prepared for shipment within approximately one business day.

Vehicles, oversized products, Ready-to-Ride orders, and freight shipments generally require one to two business days for inspection, preparation, packaging, documentation, and release.

Supplier-fulfilled products may require additional processing time based on supplier availability and warehouse operations.

Processing time is separate from carrier transit time or scheduled delivery time. Delivery estimates displayed during checkout or provided by a carrier are estimates and are not guaranteed.

Weather, holidays, carrier delays, supplier delays, address concerns, and appointment availability may affect the final delivery date. Customers may contact Scooter Ave if they believe an order has been unexpectedly delayed.

Address Accuracy and Address Changes

Customers are responsible for providing a complete and accurate purchaser name, billing address, shipping address, telephone number, and email address.

For certain vehicle, freight, high-value, or supplier-fulfilled orders, the purchaser information, billing information, payment information, and delivery address may need to match or be independently verified.

Minor differences do not automatically prevent an order from being shipped. Scooter Ave may contact the purchaser when information is incomplete, inconsistent, recently changed, or cannot be verified.

Address changes cannot be made through the website after an order is submitted. The purchaser must contact Scooter Ave directly.

Scooter Ave may request reasonable proof of identity, payment authorization, or connection to the new address before approving a change. A change of address may also change the available shipping method or shipping charge.

Once an order has been released to a carrier, an address change may not be possible and may result in additional carrier charges or delivery delays.

Order Review and Verification

Scooter Ave reviews shipping and freight orders before they are prepared or released.

Depending on the order, Scooter Ave may verify:

• Purchaser name and contact information
• Billing and delivery addresses
• Payment authorization
• Identity of the purchaser or approved recipient
• Product and order details
• Delivery location and access requirements

Scooter Ave may contact the purchaser by telephone, email, or another approved method to complete the review.

Orders may be placed on hold while verification is completed. If required information cannot be confirmed, if the purchaser refuses to complete the required review, or if Scooter Ave reasonably believes the transaction cannot be safely completed, the order may be canceled and refunded according to the applicable payment and return policies.

Shipment Inspection, Damage, and Shortages

Scooter Ave inspects and documents products before they are released for shipment. Depending on the order, the preparation record may include photographs of the product, packaging, crate, pallet, shipping labels, and condition before carrier pickup.

Customers must inspect the shipment when it arrives. Proper documentation helps Scooter Ave determine when and where damage occurred and allows a carrier or insurance claim to be filed correctly.

Parcel Shipments

If a parcel arrives with visible damage, photograph the unopened package, shipping label, damaged areas, and contents. Keep all original packaging and contact Scooter Ave promptly.

Missing products, incorrect products, and damage discovered after opening should also be reported promptly with photographs of the package, contents, and shipping label.

LTL Freight and Oversized Shipments

Freight shipments should be inspected before the carrier’s delivery receipt is signed whenever reasonably possible.

If the crate, pallet, carton, wrapping, bands, or product shows visible damage, the customer should:

• Photograph the shipment before it is moved or unpacked
• Note the specific damage on the carrier’s delivery receipt
• Avoid signing that the shipment was received in good condition when visible damage exists
• Refuse the shipment when the damage is severe enough that accepting it would be unreasonable
• Contact Scooter Ave as soon as possible

Damage that is not visible until the shipment is opened must be reported promptly. The customer should stop unpacking when damage is discovered, take photographs, and retain the product, crate, pallet, packaging, wrapping, and labels.

Scooter Ave will review the customer’s documentation together with the preparation and shipping record and will assist with the applicable carrier or insurance claim. A claim cannot be properly evaluated without reasonable documentation of the shipment’s condition.

Delivery Appointments, Redelivery, and Storage

Ready-to-Ride and other scheduled Scooter Ave deliveries are arranged with the customer before dispatch. Scooter Ave will not intentionally schedule a large delivery without first confirming the delivery date, location, and recipient availability.

LTL freight carriers generally contact the recipient to arrange or confirm delivery when an appointment is required. Carrier procedures may vary by service and destination.

The customer is responsible for:

• Providing a working telephone number
• Responding to delivery scheduling attempts
• Being available during the confirmed delivery window
• Providing safe and reasonable access to the delivery location
• Disclosing residential, commercial, gated, limited-access, or other special delivery conditions

If a confirmed appointment is missed or the carrier cannot access the delivery location, the carrier may assess redelivery, address-correction, or storage charges.

Customers should contact Scooter Ave as soon as possible if they believe they will be unable to accept a scheduled shipment.

Shipping Restrictions

Vehicles, freight shipments, and oversized products must be delivered to a valid residential address or an approved commercial location that can safely receive the shipment.

Vehicles, freight shipments, and oversized products cannot be delivered to post office boxes, APO/FPO/DPO addresses, parcel lockers, mail forwarding locations, or locations that cannot safely accommodate the delivery vehicle or shipment.

Commercial delivery locations may be reviewed to confirm that the address is an operating business and can receive the applicable shipment.

Parcel-shipping availability to PO boxes, military addresses, Alaska, Hawaii, United States territories, or other special destinations depends on the carrier, product, package size, and service available during checkout.

Scooter Ave may contact the purchaser when a destination requires clarification or cannot be serviced through the selected method.

Cancellations

Customers requesting cancellation must contact Scooter Ave as soon as possible.

Orders are generally eligible for cancellation only before preparation or fulfillment has begun.

Preparation and fulfillment may include product inspection, assembly, vehicle preparation, paperwork, packaging, crating, pallet handling, supplier processing, freight booking, carrier scheduling, or delivery scheduling.

Once any of these activities has begun, cancellation may no longer be available. Scooter Ave will review the current status of the order and determine whether it can still be stopped, but cancellation cannot be guaranteed after preparation or fulfillment has started.

Once an order has been released to a carrier, supplier, freight provider, or delivery provider, it is no longer eligible for cancellation.

Returns

Product return eligibility is governed by Scooter Ave’s separate Return Policy.

Customers should review the Return Policy before placing an order, especially when purchasing a vehicle, oversized product, special-order product, or supplier-fulfilled product.