Store Pickup and South Florida Delivery Policy

Scooter Ave is a local South Florida dealership. Orders placed through ScooterAve.com are currently available through free store pickup or eligible local delivery within Broward, Miami-Dade, and Palm Beach counties.

Scooter Ave does not currently offer nationwide parcel shipping, nationwide vehicle delivery, or LTL freight through ScooterAve.com. Customers outside our standard delivery area are welcome to contact us before ordering to ask whether another arrangement may be available.

Available Fulfillment Options

Free Store Pickup

Free pickup is available at Scooter Ave, 1530 E Sample Road, Pompano Beach, Florida 33064. Please wait until Scooter Ave confirms that your order is ready before arriving. Pickup must occur during regular store hours unless another time has been approved in advance.

South Florida Local Delivery

Local delivery is available for eligible orders to valid physical addresses within Broward, Miami-Dade, and Palm Beach counties. The available rate is shown during checkout after the customer enters a complete delivery address.

Checkout determines the applicable distance band using the destination ZIP Code area relative to Scooter Ave. If the destination is outside the standard delivery area, checkout will not offer local delivery. The customer may still select free store pickup or call 954-781-7676 before ordering to ask whether a special arrangement may be possible. Special arrangements are not guaranteed.

Same-Day Pickup and Delivery

Same-day store pickup and same-day local delivery are available for eligible in-stock orders when payment is completed, required verification is approved, the product is prepared and ready for release, and scheduling capacity remains available.

Same-day service is not automatic or guaranteed until Scooter Ave confirms that the order is ready and, for delivery, confirms the delivery appointment. Orders requiring additional preparation, assembly, documentation, payment review, identity verification, or scheduling may be completed on the next available day.

Purchaser Verification

The purchaser information submitted with the order must be accurate and complete. Scooter Ave may verify the purchaser’s name, billing information, delivery or pickup address, telephone number, payment authorization, and order details before releasing an order.

Photo Identification

A valid government-issued photo ID is required for vehicle orders and may be required for other high-value orders. Acceptable identification includes a driver’s license, state identification card, passport, or military identification. The identification must reasonably match the verified purchaser information associated with the order.

Authorized Recipients

Orders will be released only to the verified purchaser unless Scooter Ave approves another recipient in advance. A third party may not pick up or accept a vehicle order without prior authorization and any verification Scooter Ave requires.

Pickup Requirements

• Wait for confirmation that the order is ready before arriving.
• Bring the required photo identification and order information.
• The verified purchaser or previously approved recipient must be present.
• Inspect the order before removing it from Scooter Ave.
• A signature or other confirmation of receipt may be required.

Local Delivery Requirements

The customer must provide a complete physical delivery address, a working telephone number, and safe and reasonable access to the delivery location. Post office boxes, parcel lockers, mail-forwarding locations, and locations that cannot safely accommodate the delivery are not eligible.

The verified purchaser or previously approved recipient must be present during the confirmed delivery window with any required identification. The customer is responsible for providing gate codes, access instructions, and any other information needed to complete the delivery safely.

The recipient should inspect the order at delivery. A signature or other confirmation of receipt may be required and confirms that the order was received by the verified recipient. Any visible concern should be documented and reported to Scooter Ave before the delivery is completed whenever reasonably possible.

Delays, Refused Release, and Cancellations

Scooter Ave may delay or refuse pickup or delivery when purchaser information cannot be verified, required identification is not provided, payment authorization concerns exist, fraudulent activity is suspected, the delivery information is incomplete or inaccurate, the destination cannot be accessed safely, or the required recipient is unavailable.

Customers requesting an address change, recipient change, rescheduling, or cancellation must contact Scooter Ave as soon as possible. A requested change is not effective until Scooter Ave approves it. Cancellation and refund eligibility remain subject to the order’s preparation status and Scooter Ave’s applicable Return Policy.